Rental pricing is based on a 3-year term (other length agreements available on request) invoiced annually in advance. Customers are required to complete a simple rental agreement document.

To maintain correct levels of hygiene and control of any micro-organisms the rental agreement includes Annual Sanitisation, comprising of an Internal sterilisation of the under counter chiller (only) every 6 months and filter changes according to specification. (As recommended by the EDWCA Industry guidelines for mains connected water coolers). The hygiene and external cleanliness of the tap and drip tray, where fitted, is the responsibility of the customer, these areas require routine cleaning to help prevent the build up of dirt and scale.

Warranty message
Full breakdown cover is included for the duration of the hire period. This excludes damage or faults caused by misuse, accident or neglect, for which any repairs will be chargeable.

Purchase pricing is based on a customer entering into an annual sanitisation maintenance agreement when purchasing a tap which includes a chiller unit, for a minimum 3 year term, invoiced annually in advance.

This service maintains the correct levels of hygiene and control of any micro-organisms and comprises of an Internal sterilisation of the under counter chiller unit every 6 months and filter changes according to specification. (As recommended by the EDWCA Industry guidelines for mains connected water coolers). When a chiller is hired this service is included in the rental price, when a chiller is purchased the service is provided at additional cost. The hygiene and external cleanliness of the tap and drip tray, where fitted, is the responsibility of the customer, these areas require routine cleaning to help prevent the build up of dirt and scale.

For Boiler Taps an Annual De-scale & filter change every 6 months (DSFC service) can be added at the time of purchase. This comprises of a site visit to conduct a 20 minute boiler descale and change the filter, where fitted. Additional in house customer performed de-scaling may be required to ensure the boiler operates correctly. Particularly in hard water areas. Faults caused by scale are not covered by any warranty and any repair needed where scale was found to be the cause would be chargeable.

Warranty message
Full breakdown cover for the first 12 months is included. This excludes damage or faults caused by scale, misuse, accident or neglect, for which any repairs will be chargeable.